Ship reliably, with confidence.

We guarantee your shipment gets uplifted with extended insurance coverage — even when space is tight.

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High-priority uplift for all seasons.

Your shipment moves first, fast.

Worry-free uplift

Your shipment is guaranteed to move on your confirmed flight. If it doesn't, we will ZERO your air freight charges and uplift it on the next available flight.

Increased insurance

Get coverage of up to USD 30,000 per AWB for loss or damage.

Fast & easy claims

Raise your claim in SmartKargo with the respective AWB details and we will process it within 15 days.

End-to-end protection

Your shipment is insured from hub to hub—not just airport to airport.

All the above, at easy rates that suit your shipment.

30% of Air Freight Charge

For shipments with air freight value of USD 300 or more per AWB

OR

Flat USD 30 Fee

For shipments below USD 300 per AWB

No extra steps, just added protection!

Teleport Guaranteed is now the default on SmartKargo, giving you instant protection without additional setup.

Need a different option? You can always switch to "Basic Uplift" when making your booking.

Claims for losses and damages? Raise your claim in SmartKargo with the respective AWB details and we will process it within 15 days.

Why your business needs Teleport Guaranteed

If your shipment didn’t get uplifted as planned due to reasons covered under Teleport Guaranteed, we will ZERO your air freight charges AND prioritise your shipment on the next available flight.

No extra steps, no hidden fees — just guaranteed movement.

✅ What’s covered?

  • Aircraft type changes resulting in cargo space reduction

  • Offloading due to airline decisions (e.g. weight distribution, insufficient cargo space)

  • Flight cancellations or reassignment without prior notification

❌ What’s NOT covered?

  • Delays or missing documentation

  • Natural disasters, strikes, or industrial actions

  • Failure to comply with airline shipping conditions

  • Over-submission of cargo based on booking or allocation

For more details, check our full FAQs below.

Questions?
We’re here to help

Email [email protected] or reach out to your account manager.

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Customers prefer Teleport Guaranteed.

FAQ

General Information

  • Teleport Guaranteed is a prioritised shipment with enhanced protection that ensures your cargo moves as planned. If your shipment isn’t uplifted on your booked flight due to covered reasons, we prioritise it on the next available flight — and your air freight charges will be ZERO. You also get extended insurance coverage of up to USD 30,000 per AWB and an easy claims process.

  • Teleport Guaranteed is automatically applied as your Product Type when you book a shipment via SmartKargo—no extra steps needed.
    If you prefer, you can select the “Basic Uplift” option instead.

Coverage & Protection

  • Teleport Guaranteed covers shipment disruptions due to:

    • Aircraft type changes resulting in reduced cargo space.

    • Offloading due to airline decisions (e.g., weight distribution or insufficient cargo space).

    • Flight cancellations or reassignment without prior notification.

    • Damages and losses up to the value of USD 30,000 per AWB

    • Port-to-port and Hub-to-hub scope of service

  • Teleport Guaranteed does not cover:

    • Shipper delays (e.g., late cargo delivery or missing documents).

    • Non-compliance with airline shipping conditions (e.g., undeclared dangerous goods, insufficient packaging).

    • Over-submission of cargo based on booking or allocation

    • Force majeure events (e.g., natural disasters, strikes, weather disruptions).

    • When an alternative flight is available but the customer refuses the uplift.

    • Aviation industrial actions or strikes by airline personnel

    • Aircraft on Ground (AOG) - situation where an aircraft is unable to fly due to unexpected maintenance issues, requiring urgent repair and parts replacement to minimize downtime.

    • Structural Internal System Issues or Aircraft Malfunction problems related to the aircraft’s structure or internal systems

    • Minimum Connecting Time (MCT) for cargo is shorter than the time required by the Airline, Cargo Carrier, or Airport Authority Guidelines for the transfer process, the cargo will not be able to be transferred to the connecting flight

Booking & Pricing

  • The pricing is simple and transparent.
    Teleport applies a 30/30 rule:

    • 30% of the air freight fee for shipments valued at USD 300 or above per AWB

    • Flat USD 30 fee for shipments valued below USD 300 per AWB

    • Earliest Booking: 14 days before ETD, when flight booking opens

    • Latest Booking: Up to 12 hours before ETD, provided the flight is still open for booking

  • Your booking will be waitlisted and we will do our best to confirm if at all possible. We will confirm bookings on a first come, first served basis, so it is best to book as early as possible.

Shipment Issues & Handling

    • Over-submission (Declared Weight > Booked Weight):

      • Charged based on uplifted weight

      • Teleport Guaranteed fee not refunded

      • Liability only covers booked weight; excess weight uplifted on best-effort basis

      • If pricing tier changes (e.g., exceeding USD 300), the appropriate TG fee applies

    • Under-submission (Declared Weight < Booked Weight):

      • Charged based on booked weight

      • If pricing tier changes, Teleport Guaranteed fee applies based on booked weight

    • If your shipment does not arrive for uplift (no-show), the Teleport Guaranteed fee is still charged and non-refundable

    • You may make changes up until 12 hours before departure

    Note: Plan ahead to avoid extra costs! If you need to cancel, do so at least 12 hours before ETD to avoid charges.

  • If your shipment isn’t uplifted due to reasons covered under Teleport Guaranteed:

    • We will prioritise your shipment on the next available flight.

    • The corresponding AWB will have zero air freight charges in your invoice.

    • No action is required from the customer.

  • If your shipment isn’t uplifted as planned, you will receive an email notification with the failure confirmation and updated flight details.

Claims

    • Raise claim request in SmartKargo

    • Include AWB details

    • Claim will be processed within 15 days, subject to accurate and timely submission

    • Damage Claims: Within 14 days from departure

    • Loss Claims: Within 30 days from departure

  • You may claim up to USD 30,000 per AWB for:

    • Shipment loss

    • Shipment damage

  • No. Only ONE claim is allowed per shipment. You can claim for:

    • Failed uplift

    • Shipment loss

    • Shipment damage

    Once a claim is made, you cannot submit another claim for the same shipment.

Cancellations, Contracts & Assistance

  • While Teleport Guaranteed is the default option, you can still select “Basic Uplift” in SmartKargo during booking.

    Note: Basic Uplift means your shipment will not have guaranteed uplift or extended insurance coverage.

  • Yes, you can request to either remove or reinstate Teleport Guaranteed for all your future shipments by contacting your local sales representative.

  • Yes. If you have an existing GU contract with Teleport, the terms of your contract supersede Teleport Guaranteed. This means that any pre-agreed terms on uplift, claims, and coverage will apply instead of Teleport Guaranteed’s standard terms.

  • For more details:
    Email: [email protected]
    Contact: Your Teleport account manager

Teleport Guaranteed.
Ship reliably, with confidence.

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